Contact us & FAQ

Frequently Asked Questions

The simple answer is YES. We ship outside of Australia. To calculate and apply international shipping, please select your location on the cart page before checkout!

Please be aware that WE are not responsible for any VAT or import taxes in your country. It is the buyers responsibility to ensure taxes are paid or not applicable to your items.

We are currently not selling to the United Kingdom, French Polynesia or Italy. Sorry for any inconvenience.

Delivery charges are currently: FLAT RATE $5 within Australia, $15 to New Zealand and $20 Flat Rate to remaining International Countries
Every time an order is placed, a confirmation order is sent to your designated email address.

If you cannot find your emails from our website, please check your JUNK or SPAM folder.

An email is automatically sent to you at every stage of our order process. Including new order, pending orders, cancelled orders, processing and completed orders.

Your completed order will contain the shipment tracking code!

We accept and recommend using Paypal, or Visa and Mastercard payments through Westpac 3D secure credit card processing. To use Credit Cards online with us, your card will have set up for secure internet banking.
Australian Domestic delivery generally takes 2-5 business days but can take longer depending on public holidays and other factors out of our control. Orders are shipped the current, or following business day from Queensland. International shipping can take up to 14 business days.
You have made the decision to purchase an all-natural product – good for you!
This product also has Certified Organic Coconut Oil in it, do you know the endless benefits this ingredient?
Now there is just one problem, your product goes hard in winter due to the Coconut Oil solidifying .. Here are some tips on how to use your ECOCOCO products during the cooler months.

1. Run it under warm water
2. Massage the packaging gently between your fingers
3. Leave it in the bathroom while you shower

Thanks for your purchase and welcome to the ECOCOCO tribe where #wecoconutdaily!

If for any reason, you are not happy with your products and would like a refund or exchange, you must adhere to the following conditions:

– Complete the Returns Form included with your order
– Return the product/s to the address below within 7 days (Australian customers) & 14 days (International customers) of delivery date. Return deliveries received outside this period will not be accepted
– Return to: ECOCOCO Australia – 170 Melbourne Street, South Brisbane Queensland 4101
– Packaging must be in original condition with seals intact and products not used
– Product/s purchased within a sale/promotion period cannot be returned for a refund. An exchange or credit note will be issued via email

Please note: Return postage is at buyer’s expense. ECOCOCO is not responsible for deliveries returned to us that are lost or damaged. We suggest keeping your tracking number on file. Online purchases cannot be exchanged in-store.

In the unlikely case you receive a damaged, incorrect or faulty product, please contact us immediately on

If you require further information on ingredients, please contact us on prior to making your purchase. We recommend performing a 24-hour patch test before using a new formulation on your hair or skin. ECOCOCO cannot provide a refund or exchange for products that don’t agree with your skin.

Our website is encrypted with an SSL certificate for security. All reasonable measures of security are employed to protect your data.

We will never sell, use or display your data. We only collect statistical product data for our use only to help provide you with better and more relevant products.

Payments are processed through third parties including Paypal and Westpac Payway. Your personal payment information is NOT stored on our website

When orders are placed and payment is made, one of our stock controllers will be notified and begin processing your order. They will confirm your payment and pass the order on to the warehouse where it will be dispatched that afternoon. If you are experiencing difficulties, please contact us via the contact form
Yes! You will receive an invoice in your email when the order is placed and paid for. Also a copy will be sent with your order.

If you haven’t received order confirmations and invoices in your email, please check your junk folder!

Our website is responsive in size to allow for use on devices and tablets as well as computers. Best viewing is done with Internet Explorer (Versions 8+) , Mozilla Firefox , Google Chrome or Safari. Please enable cookies and Javascript to access the site.
Please ring for Customer Service on (07) 3840 0000 for any queries that you may have. Alternatively, you can use our contact form on the right.

Contact Help & Support

Are you having issues not listed on the left and require further assistance? Please fill in the form below and we will endevour to return your email within the 48 hours. If you have an urgent enquiry, please call (07) 3840 0000 during business hours.

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